Now go to settings>display and sound>Dolby digital output and make sure that the Dolby Digital Plus is off.Secondly, if the Amazon device is connected to an AV player, make sure that it is switched on.Video, but no sound:Firstly, make sure that the video is not on mute. Just press and hold the select button and play button at the same time until the Amazon Fire TV device restarts. Note:You can restart the Amazon Fire TV with your remote.
Please disconnect the device’s power cord for about three seconds and then plug it back in. Most of the time, the issues can be solved by restarting the Amazon Fire Stick. Multiple issues can occur on devices, such as frozen screens, app errors, or viewing content on the screens.
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